Cookie Policy
Last updated: 2 June 2026
This Cookie Policy explains how Law Friends Society uses cookies and similar technologies on our website. Our website is hosted and operated using Kajabi. We also use selected third-party tools to help us run the website, manage training access, understand how visitors use the site, and improve the user experience.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember certain actions, improve performance, and provide information about how the website is being used.
Some cookies are essential for the website to function. Others, such as analytics or behaviour tracking cookies, are only used where appropriate consent has been given.
Cookies we use
1. Strictly necessary cookies
These cookies are required for the website to work properly. They support core website functions such as:
- Logging into your account
- Accessing purchased training content
- Keeping your session active
- Using checkout pages
- Processing account access securely
- Remembering actions during a browsing session
Because these cookies are necessary for the service you request, they cannot usually be switched off through our website cookie settings. These cookies may be set by Kajabi as part of the website, login, checkout and member access system.
2. Analytics cookies
We use Google Analytics to help us understand how visitors use the website. This may include information such as:
- Which pages are visited
- How long users spend on pages
- How users move around the website
- Whether users encounter errors or leave before completing key actions
This information helps us improve the website, course pages, navigation, account setup process and customer support experience.
| Cookie | Purpose | Typical duration |
|---|---|---|
| _ga | Used by Google Analytics to distinguish users | Up to 2 years |
| _ga_<container-id> | Used by Google Analytics to maintain session state | Up to 2 years |
3. Behaviour and user experience cookies
We may use Hotjar to understand how users interact with our website. Hotjar can help us identify issues such as confusing page layouts, broken user journeys, abandoned checkout pages, or areas where visitors struggle to find information.
Hotjar is used to improve website usability and customer experience. It is not used by Law Friends Society to personally identify individual legal professionals.
| Cookie | Purpose | Typical duration |
|---|---|---|
| _hjSessionUser_<site_id> | Stores a Hotjar user ID for this specific site so return visits can be understood in context | Up to 365 days |
| _hjSession_<site_id> | Helps connect activity within a single browsing session | Session based |
4. Email and communication tools
We use Zoho Mail to manage email communication with customers, firms, members and prospective members.
Zoho Mail is primarily used for email handling. It does not normally place cookies on your device simply because you visit our website. However, if we use Zoho forms, embedded tools, tracking links, or other Zoho services in future, those tools may use cookies or similar technologies. Where relevant, this Cookie Policy will be updated.
Third-party services
Some cookies may be placed by third-party platforms that support our website and membership system.
| Provider | Used for |
|---|---|
| Kajabi | Website hosting, checkout, login, member access and course delivery |
| Google Analytics | Website usage analytics |
| Hotjar | Website behaviour analysis and user experience improvement |
| Zoho Mail | Customer email communication |
These providers may process data according to their own privacy and cookie policies.
Managing cookies
You can manage cookies in several ways:
- Using the cookie banner or cookie settings tool on our website
- Changing your browser settings to block or delete cookies
- Using browser privacy tools or extensions
- Clearing cookies already stored on your device
Please note that blocking essential cookies may affect your ability to log in, complete checkout, access training content, or use member areas properly.
Analytics and consent
Google Analytics and Hotjar cookies should only be used where appropriate consent has been given. If you do not accept analytics or behaviour cookies, these tools should not be used to track your visit.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time if we change the tools we use, add new tracking technologies, or update how the website operates. The latest version will always be available on this page.
Contact us
If you have any questions about this Cookie Policy, please contact:
Law Friends Support
Email: [email protected]